Terms and Conditions, Reservation and Cancellation Policy

Using the cavoparadiso.gr online booking system and Cavo Paradiso's mobile apps implies knowledge and acceptance of terms and conditions of use. You agree to be bound by this Agreement. If You do not agree to the terms of this Agreement, do not use the Cavo Paradiso booking system.

TERMS AND CONDITIONS FOR ONLINE BOOKING

Access and browsing in this web site and Cavo Paradiso's online booking system, implies acceptance and knowledge of the legal warnings, terms and conditions of use contained therein.

MODIFICATION OF THE TERMS

Cavo Paradiso reserves the right to change these terms at any time. Users are responsible for regularly reviewing these Terms, which are continuously made available on this website. Continued use of this web site following any such changes shall constitute the user's acceptance of such changes.

RESERVATION ❗

These terms apply to reservations made through Cavo Paradiso's online booking system, whether via the website or mobile applications.

Reservations must be made at least 30 minutes before the event.
The user must be at least 18 years old and legally capable of entering into an agreement with Cavo Paradiso.
The user agrees to be financially responsible for all transactions made through this system.
Reservations must be made only for the user and accompanying persons. Other individuals may not book under the user's name or account.
The user is fully responsible for all charges, fees, duties and taxes related to their reservation.
Cavo Paradiso is not responsible for errors caused by user input mistakes, including incorrect details or improper use of the browser's back / forward buttons.
Cavo Paradiso reserves the right to cancel any reservations suspected of fraud or abusive use of the booking system.
Cavo Paradiso is not liable for any losses resulting from user errors, unauthorized transactions, or misuse of the booking system.

Ticket Policy:

Tickets are non-exchangeable and non-transferable.
Resale of tickets is strictly prohibited. Cavo Paradiso reserves the right to cancel any resold tickets.
Cavo Paradiso is not responsible for lineup changes or adverse weather conditions.
Over 18s policy: Entry is strictly restricted to guests aged 18 and over.
Security searches may be conducted upon entry.

PAYMENTS ❗

Tickets can be purchased instantly online using a credit/debit card, or paid in cash at the venue on the night of the event.

Online payments require a valid credit/debit card at the time of reservation.

If paying online, the full amount will be charged immediately. Unpaid reservations will be automatically canceled.

The user will be charged for all persons included in the reservation.

Foreign currency payments:

If the card is issued in a currency other than EUR, additional fees may apply.
Fees and exchange rates differences are determined by the issuing bank, beyond Cavo Paradiso's control.

Payment authorization is handled externally. If a transaction fails, users must contact their card-issuing bank.

DELIVERY METHOD ❗

For reservations paid online, an e-ticket is automatically issued and sent to the email address provided at the time of booking.
Please use a Passbook-compatible application to open and view your ticket.
Users who make purchases through the Cavo Paradiso Mykonos application can access their passbook tickets directly within the app by selecting the 'Tickets' option.

CANCELLATION POLICY ❗

No refunds will be issued under any circumstances, unless the event is cancelled.
If an event is cancelled, refund requests must be submitted in writing within 3 days of cancellation.
Refunds are processed only digitally and are returned to the original payment account.
You cannot get a refund at the club, even for last minute cancellations, or at any of the Cavo Paradiso boutique stores.
To request a refund, email presales@cavoparadiso.gr from the same email used for the booking, including your Reservation Ref No.

EVENT TIMING

All event times listed on our website are local time.

WHAT YOU NEED FOR ENTRY

A printed or digital version of your confirmation email and e-ticket.
A valid, government-issued ID (passport or identity card).
If you do not have your ticket, you can check in using your name and ID, as ticket holders are added to the event's guest list.
For group reservations, all members should check in together.
Selfie sticks are not allowed inside the venue.

PRIVACY POLICY ❗

Your privacy is important to us. By using our online booking system, website, or mobile applications, you agree to the collection and use of your information as outlined in our Privacy Policy. This policy details how we collect, use, and protect your personal data. We encourage you to read it thoroughly to understand our practices and your rights concerning your personal information.

USER AGREEMENT ❗

By proceeding with your reservation, you confirm that you have read, understood, and agreed to these Terms & Conditions and the Privacy Policy.

DRESS CODE

Entry to Cavo Paradiso is subject to compliance with the venue's dress code. Guests who do not meet the dress code requirements may be refused entry without refund.

WOMEN: Evening-appropriate attire is required. Dresses, skirts, jeans, jumpsuits, and similar outfits are acceptable. Beachwear and flip-flops are not permitted.

MEN: Smart-casual or semi-formal attire is required. Trousers or tailored shorts, shirts, and t-shirts are acceptable. Swimwear and flip-flops are not permitted.

CAVO PARADISO SUGGESTS

	Dining in Mykonos: Visit Roca Cookery Sunset Restaurant and indulge in exquisite Greek flavors while enjoying breathtaking sunsets at an idyllic waterfront location.
	All-Day Dining in Mykonos: Visit Blu Blu and unwind with breathtaking sea views, refreshing cocktails, and unparalleled sunsets in a serene atmosphere.