Privacy Policy & Cookies

Privacy Policy

This privacy policy informs you of our policies regarding the collection, use and disclosure of Personal Information we receive from users of the Site. Personal Information is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Personally identifiable information may include, but is not limited to your name and surname, email address, telephone number etc for identification in terms of ticketing process.
Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personal Information in accordance with our website. By using the Site, you agree to the collection and use of information in accordance with this policy.

What personal information do we collect?

The Company processes only the personal data necessary for providing the website and the online booking services. It concerns data provided by visitors whilst completing one of the forms on the website and they knowingly proceed with their submission. Personal data means any information relating to you which allows us to identify you. These may include: your name and surname, email address, telephone number and/or other details to help you with your experience.

Specifically, we may collect the following categories of information:

  • Name and surname, telephone number, email address;
  • Advanced Booking Information, which include age range, nationality, your companions full names, the event date you are buying tickets for and the total amount paid;
  • Information regarding the status of a payment (whether it was completed successfully or failed eg. cancelled or rejected), the Reservation ID and Transaction ID;
  • The communications you exchange with us or direct to us via letters, emails, chat service, calls, and social media.

When do we collect information?

We collect information from you when you register on our site, place an order, subscribe to a newsletter or enter information on our site. It concerns data provided by visitors whilst completing one of the forms on the website and you knowingly proceed with your submission.

How do we use your information and for how long?

We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

  • To allow us to better service you in responding to your customer service requests.
  • Advanced Booking Information and Information regarding a payment as described above, are used in order to identify and validate your purchase, or in order to deal with a dispute or claim.
  • Administrative or legal purposes: we use your data for statistical and marketing analysis, systems testing, customer surveys, maintenance and development. Note that we may perform data profiling based on the data we collect from you, for statistical and marketing analysis purposes. Any profiling activity will be carried out with your prior consent only and by making best endeavours to ensure that all data it is based on is accurate. By providing any personal data you explicitly agree that we may use it to perform profiling activities in accordance with this Privacy Policy.
  • Customer Services communications: we use your data to manage our relationship with you as our customer, to improve our services and enhance your experience with us.

We will not retain your data for longer than is necessary to fulfil the purpose it is being processed for. To determine the appropriate retention period, we consider the amount, nature and sensitivity of the personal data, the purposes for which we process it and whether we can achieve those purposes through other means.

We must also consider periods for which we might need to retain personal data in order to meet our legal obligations (e.g. in relation to claims) or to deal with complaints, queries and to protect our legal rights in the event of a claim being made.

When we no longer need your personal data, we will securely delete or destroy it. We will also consider if and how we can minimise over time the personal data that we use, and if we can anonymise your personal data so that it can no longer be associated with you or identify you, in which case we may use that information without further notice to you.

The processing of personal data for those who place an order, such as charging their credit card, is held under the agreement with the banking institute (EUROBANK).

We collect your email address in order to:

  • Send information, respond to inquiries, and/or other requests or questions.
  • Process orders and to send information and updates pertaining to orders.
  • We may also send you additional information related to your product and/or service.

How do we protect visitor information?

Any processing of personal data, is solely conducted by associates who are under the Company’s control. To perform the processing procedure, the company has chosen professionals with the relevant qualifications who provide sufficient guarantees in terms of technical knowledge and personal integrity for maintaining confidentiality.

Cavo Paradiso S.A., has taken appropriate organizational and technical measures in order to secure personal data which is protected from accidental or unlawful destruction, accidental loss, alteration, unauthorized disclosure or access and any other form of unlawful processing. These measures ensure a level of security appropriate to the risks of treatment and the nature of data to be processed. In the case of the electronic purchases process, the Company, in order to ensure for the safety of your transactions and the protection of your personal data, uses SSL technology (Secure Sockets Layer). During your online purchases the website does not record or store in any way any information concerning your credit card except, for reasons of security, your transaction ID.

  • Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.

  • We use regular Malware Scanning.

  • Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.

  • We implement a variety of security measures when a user places an order enters, submits, or accesses their information to maintain the safety of your personal information.

  • All transactions are processed through a gateway provider and are not stored or processed on our servers.

Third Party Disclosure

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety.

Third party links:

Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

Do we use 'cookies'?

Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information.
Most browsers support cookies, but users can set their browsers to decline them and can delete them whenever they like.

What are the different types of cookies?

According to European Comission: a cookie can be classified by its lifespan and the domain to which it belongs. By lifespan, a cookie is either a:

  • session cookie which is erased when the user closes the browser or
  • persistent cookie which remains on the user's computer/device for a pre-defined period of time.

As for the domain to which it belongs, there are either:

  • first-party cookies which are set by the web server of the visited page and share the same domain
  • third-party cookies stored by a different domain to the visited page's domain. This can happen when the webpage references a file, such as JavaScript, located outside its domain.

What type of cookies we use:

  • first-party session cookies: are used to identify you and are erased when you close your browser
  • third-party social media cookies: are used to help us measure and analyse how our visitors use the site, to help you share content or view content, which allow us to improve both our site functionality and your overal experience.

Third-party cookies - Services: We use :

  • Google Analytics
  • Facebook
  • Twitter
  • Pinterest and
  • Youtube

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Internet Explorer) settings. Each browser is a little different, so look at your browser's Help menu to learn the correct way to modify your cookies.

If you disable cookies off, some features will be disabled. It won't affect the users experience that make your site experience more efficient and some of our services will not function properly.

However, you can still book your tickets.


Google Analytics cookies collect information about the use of the website and allow us to improve the way it works. For example, they show us what the most visited pages are on the website, help us to identify any difficulties you may have when using the website and show us if our ads are effective or not. This allows us to see the general usage patterns of the website, not track the pattern of a single person. We use this information to analyze website traffic, but we do not look at this information to identify individual users.

Google's advertising requirements can be summed up by Google's Advertising Principles. They are put in place to provide a positive experience for users. Please visit the following links to read more on goolge's policy: Google Privacy & Terms
AdWords policies

We have not enabled Google AdSense on our site but we may do so in the future.

How to disable Cookies:

In order to disable cookies, please follow the instructions matching your preffered browser and device:

Mobile Devices:

If you wish to disable Google Anamytics cookies (Google DoubleClick), please visit Google Analytics Opt-out Browser Add-on to download and install Google Analytics Opt-out Browser Add On.

Right to be informed

Visitors who use the online booking service, have the right to know about personal data that concern them and are or have been processed by the company. Individuals can make a subject access request in writing and receive from the person in charge of processing the personal data that concerns them. The company has the obligation to reply in writing, within a period of one (1) month and in an understandable and clear manner, the following:

  1. All personal data that concerns him as well as their source.
  2. The purposes of processing, the recipients or the categories of recipients we disclose the personal data to.
  3. The disclosure of information resulting from any correction or deletion of personal data, depending in the situation, to third parties wherever this proves possible or doesn’t require any disproportionate effort. The right of access can be exercised by the subject of the data with the assistance of a specialist.

The subject of the data has the right to raise any kind of objections on the processing of data that concern him. Those objections are addressed in writing to the company via e-mail and should include the applicant’s proof of identity as well as a request for specific actions, such as correction, temporary non-use, commitment, lack of transfer or deletion.

The company responds in writing to the objections within a deadline of one (1) month. With this reply the subject is informed on the actions taken or the possible reasons that lead into not satisfying the request.

In order to exercise the right of the terms described above, the subject of the data or his legal representative, should submit to the Company via e-mail ( a complaint stating: (a) his identity, presenting relevant evidence from a public authority, (b) the specific personal data upon which the complaint is based, with mention to the webplace these are posted, (c) his contact details (telephone number, e-mail address, home address).

Observance of this procedure constitutes a binding contractual term that precedes any further action before a public authority or a court and is intended to any users who by entering the webpage, accept its binding nature.

Contacting Us

If there are any questions regarding this privacy policy you may contact us at